FAQs


Is the restaurant COVID-19 secure?

We will always maintain the highest standards of hygiene. This is in our DNA.

Following the COVID-19 pandemic & guidelines set forth by the UK Government, we have revaluated our infrastructure & process to ensure the safety of employees & our guests. You can view a full list of our precautionary measures including ordering processes & capacities here.

Are you able to accommodate food allergies?

We kindly ask to be informed of any allergies we need to be aware of in advance of your visit.

At Carters, we try to make the fewest number of changes possible when accommodating dietary restrictions, so that our guests may enjoy the experience as originally intended. If the dietary requirements dictate comprehensive changes in the menu that will result in a compromise of standards, we may not be able to accommodate your request.  We are not able to make substitutions for aversions. When booking a reservation through Tock, please note all food allergies in as much detail as possible.

We are able to make accommodations for certain common dietary restrictions (vegetarian, pescetarian, gluten free) with at least 48 hours advance notice.

While we do our best to accommodate mild allergies but cannot guarantee that we work in a nut, dairy, gluten or allergen-free environment given the complexity of our menu & the use of rare foraged ingredients.

Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.

Can I cancel a reservation once the booking has been made?

All sales are final and non-refundable, and we are not able to cancel or reschedule reservations. If you are unable to join us on the date and time of your reservation, you may transfer or gift your reservation on Tock. Transfer of payment must be handled between guests directly, as appropriate.

Please arrive promptly for your confirmed reservation time. Guests who arrive more than 30 minutes late will unfortunately be refused as the experience will have started without you. 

If you require any assistance with travel or accommodation, please contact us directly for advice.

Unfortunately, there can be no refund or credit against your final bill for reductions in party size. Full Terms & Conditions of Cancellation Policy are available here.

Do you have a dress code?­­

Absolutely no dress code. Feel free to dress up if you like but don’t feel obliged. Whatever makes you comfortable so you can enjoy your experience.

Can I reserve a table without purchasing a ticket?

All bookings will require pre-payment of the full menu price in advance just like purchasing a ticket to a concert. This will be charged during the booking process.

Ticket prices are inclusive of the evening’s menu & VAT. Please note restaurant pricing is also inclusive of our hospitality as that is integral to your experience. We do not add 12.5% service charge.

Any additional purchases made while at the restaurant will be charged contact-free that same evening. Optional wine pairings are available for purchase at the table before the experience begins.

Do you accept walk-ins?

We are happy to accept walk-in reservations at any time, depending on availability. We strongly recommend making a prior reservation to avoid disappointment as availability for walk-in reservations can be very limited.

I have a gift voucher for Carters of Moseley, how do I make a reservation?

If redeeming a gift voucher, please contact us directly to make a reservation. Once a gift voucher reservation has been confirmed, your voucher acts as your ‘ticket’ and is subject to our usual Terms & Conditions.

Can I upgrade to a longer experience on the day of the booking?

We will do our best to accommodate upgrades but cannot guarantee we would be able to alter your pre-booked experience for an alternative menu. We organise the experience in advance & practise zero-waste philosophy.

How far in advance can I book a table?

On the 1st of each month, we will open our monthly reservation period, always two months in advance.
For example, November & December will be available from October 1. January from November 1 of the previous year, February from December 1 of the previous year, and so on.

Why sell tickets?

It’s important for us to explain the circumstances & the reasons why we have chosen to move towards a ticketed reservation system.

An all-inclusive ticket allows us to offer payments 100% contact-free & secure. All you’ll need to pay for is your extras on the evening with various other contact-free options. This also provides us with opportunities to enhance you overall booking & dining experience.

Our dream has always been to blend culture & dining as an event. Designed & developed through our imaginations using food as a medium for delivery. Our new booking system is similar to one you would use to book other experience led events such as theatre, a sporting event or a music gig. This is an opportunity to include this same excitement factor of purchasing a ticket for a restaurant dining experience.

When you make a booking at Carters of Moseley, preparations are made to provide you with a bespoke dining experience. We aim to be a zero-waste restaurant with a progressive philosophy towards making our current British food network more sustainable. To limit waste, we have to make every effort to control our output of resources.

What is TOCK?

Tock is the ticketing system developed by Nick Kokonas of Alinea Restaurant that has revolutionised the way that guests book restaurants. Find out more here exploretock.com

Can I leave a tip?

The team who serve you are passionate professionals & service is an integral part of your experience, therefore our hospitality is included.

We do not add a discretionary 12.5% service charge to your bill.

If you insist on leaving an additional gesture of gratitude in the form of a tip this will be shared amongst the entire team. Your generosity is greatly appreciated but not necessary – simply knowing we’ve made your experience more memorable is all we hope for.

Do you accept cash?

We provide the opportunity to make contactless payments in the restaurant through your Tock account, Apple Pay, Samsung Pay or Google Pay to an unlimited amount. A fully secure contactless cash system is also available; however, we will be unable to offer change.

Is the menu ok for children?

The experience is suitable for anyone who is inherently curious, although it is not designed with children in mind. Children aged 8 and older are welcome but we do not have a children’s menu & require all younger guests to have the same menu as the adults.

Do you offer corkage for wine?

Unfortunately, we are unable to offer corkage. If you’re interested in acquiring a specific wine or style of wine you can contact the team at the restaurant directly for recommendations via email to enquiries@cartersofmoseley.co.uk

Do you offer Gift Vouchers?

Yes. We offer digital gift vouchers that can be redeemed against all dining experiences.  Please visit our shop here.

Can I make a reservation for more than 6 people?

To reserve a table of more than 6 people, please contact us directly. We also offer a range of custom options for private hire of the restaurant in its entirety.

For more information, please contact us at enquiries@cartersofmoseley.co.uk

Do you have parking?

Yes. We have a limited number of spaces directly outside the restaurant. Alternatively, there is on-street parking on Church Road, adjacent to Wake Green Road.

Do you have disabled access?

Yes. The restaurant has full disabled access including a disabled toilet. Please notify us in advance of any requirements. Our team are on hand to offer any assistance necessary.


Hamper FAQ's

Do you offer pre-orders?
Unfortunately, we are unable to process pre-orders. We release quantities at midday Wednesday-Saturday. If you’re concerned about missing out due to demand, a tip for placing your order is to set your alarm for midday on your ideal order day. For example, the first opportunity to purchase a National Delivery Hamper for delivery scheduled to arrive on Thursday would be midday on Saturday.
Can I request a specific delivery time?

If you have any questions regarding your expected delivery time please feel free to contact us on 0121 449 8885.

Can we customise our hamper?

We offer a bespoke service for Wine Hampers only. This is an opportunity to discuss your preferences with a member of the team to create a selection of wines to your individual taste profile.

Unfortunately we don’t have the resources to alter our current Food Hamper offer. We have been inundated with various different requests to make the hampers bespoke, however, we are bound by the ingredients and the quantities made available to us by our suppliers. We have had to make the very difficult decision to refrain from accepting bespoke requests to keep things fair for everyone.

Can you cater for dietary requirements?

We are unable to accommodate any changes to our hampers for allergies. Please check hamper contents for allergen information in advance. We cannot guarantee that we work in a nut, dairy, gluten or allergen-free environment given the complexity of our hampers.

Our hamper contents can change without notification. To discuss allergies feel free to contact us on 0121 449 8885.

How long will our hamper last?

All elements will keep for a maximum of 3 days in the fridge.

Exactly the same as our philosophy in the restaurant, we intend for food to be eaten fresh. With our hampers many of the preserving processes have been taken care of for you.

We intend for the cooked elements to be eaten on the day you receive your hamper & the raw elements to be prepared the following day.

We recommend removing lose wrapping & leaving ingredients uncovered on either a wire rack or plate in the fridge. This is because some of our meat & fish is being dry-aged for maximum flavour.

Please refrain from wrapping in plastic or freezing - we don’t like to freeze food & sometimes when things are this great, enjoy them straight away.

Does the cooked meal come hot?

No. All cooked elements have been chilled for storage & transportation.

The cooked elements are pre-prepared but will need to be reheated. They have been chilled for storage & transportation.

We expect the reheating process to take from between 10-30 minutes & it may require an oven, microwave and/or kitchen hob to reheat the elements depending on the way in which they have been prepared. A microwave will not be essential.

I’m just outside the delivery radius. Will you still deliver to me?

Yes. There is the potential for us to offer a bespoke delivery service for people who live further afield. We anticipate that we may be able to deliver up to 50 miles from the restaurant.

Please contact us directly via email for further information.
enquiries@cartersofmoseley.co.uk

Do you deliver outside of England & Wales?

Orders to Scotland, Ireland, Isle of Wight, Isle of Man, Jersey & Guernsey are also available but will incur extra postage charges. These orders must be placed over the phone, please contact us directly on 0121 449 8885 to discusss options.

We cannot deliver Internationally.

Can we use our voucher for hampers?

No. All Carters of Moseley Gift Vouchers are redeemable exclusively for specific dining experiences within the restaurant and cannot be redeemed against hampers or merchandise available for sale through our online shop.

I’m having trouble ordering from your website. How do I order?

There are nationwide reports of people experiencing issues with internet bandwidth & WiFi connectivity. Our website works best on a modern smart phone or a computer with an up-to-date operating system & internet browser. If your experiencing difficulties it may be due to this.

We recommend using a modern smart phone or tablet with mobile data capabilities. Alternatively, feel free to give us a call on 0121 449 8885. We can always process your order over the phone.

What are your COVID-19 precautionary measures?

We are now a small team of 4 people working in isolation between our homes & the restaurant. None of our staff members have recently travelled to or returned from any of the affected areas. The core team do not travel outside of those parameters as all of our necessities can be sourced directly without travelling to public spaces. Our Local Delivery drivers are doing the same & follow a strict safety & social distancing programme. We are advising any staff members who come into contact with anyone affected with COVID-19 or feel the slightest onset of any illness to stay home & self-quarantine for 14 days.

We consistently hold a 5 star Food Hygiene Rating and we are continuing to maintain our already high hygiene standards as well as taking any additional precautionary measures where possible. We are closely monitoring all information available regarding the research and development on the COVID-19 (coronavirus) outbreak & constantly reassessing out precautionary measures to reflect the most up-to-date intelligence on limiting the spread of the virus, in particular how it relates to food safety.

COVID-19 is a respiratory illness and it is not known to be transmitted by exposure to food or food packaging. However, we make every effort to ensure we limit our handling of the food and its packaging. As a matter of good hygiene practice anyone handling food will wash their hands often with soap and water for at least 20 seconds. This is done as a matter of routine, before and after handling food, & especially after being in a public place, blowing their nose, coughing, or sneezing.

We frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products. Over exceeding our current Food Hygiene standards.

Here is a list of additional precautionary measures we will follow for our local deliveries & some we request you follow as well:

  • No orders are taken in person on the premises & we do not offer a take-away service - all orders are placed online and all deliveries are contactless.
  • All staff have been instructed to refrain from shaking hands, high fives & fist bumps – we’re using air high-fives to share the love instead. Please do the same.
  • Please refrain from talking too much your delivery driver. We are only able to stay at a location for 5 minutes. All information on the boxes, ingredients & wine will be available virtually.
  • We limit our radius to 10 miles from the restaurant to avoid any unnecessary stops for rest breaks or petrol. We ask you to consider if you plan on placing multiple orders over a period of time decide whether you can order several hampers at once. For example, the wine hampers are not perishable. Organising your village community to purchase their hampers on the same day would also really limit the amount of time spent on the road.
  • We will be wearing disposable gloves and replacing them every time it is necessary to do so. This includes when we must interact with the public for necessities such as filling our cars with petrol.
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Vegetarian menu available on request.
We are unable to accommodate vegan or dairy free diets.
Full details on our allergen policy can be found in our FAQ.


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