FAQs

We will always maintain the highest standards of hygiene. This is in our DNA.

Following the COVID-19 pandemic & guidelines set forth by the UK Government, we have revaluated our infrastructure & process to ensure the safety of employees & our guests. You can view a full list of our precautionary measures including ordering processes & capacities here.

We kindly ask to be informed of any allergies we need to be aware of in advance of your visit.

At Carters, we try to make the fewest number of changes possible when accommodating dietary restrictions, so that our guests may enjoy the experience as originally intended. If the dietary requirements dictate comprehensive changes in the menu that will result in a compromise of standards, we may not be able to accommodate your request.  We are not able to make substitutions for aversions. When booking a reservation through Tock, please note all food allergies in as much detail as possible.

We are able to make accommodations for certain common dietary restrictions (vegetarian, pescetarian) with at least 48 hours advance notice.

While we do our best to accommodate mild allergies but cannot guarantee that we work in a nut, dairy, gluten or allergen-free environment given the complexity of our menu & the use of rare foraged ingredients.

Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.

All sales are final and non-refundable, and we are not able to cancel or reschedule reservations. If you are unable to join us on the date and time of your reservation, you may transfer or gift your reservation on Tock. Transfer of payment must be handled between guests directly, as appropriate.

Please arrive promptly for your confirmed reservation time. Guests who arrive more than 30 minutes late will unfortunately be refused as the experience will have started without you. 

If you require any assistance with travel or accommodation, please contact us directly for advice.

Unfortunately, there can be no refund or credit against your final bill for reductions in party size. Full Terms & Conditions of Cancellation Policy are available here.

Absolutely no dress code. Feel free to dress up if you like but don’t feel obliged. Whatever makes you comfortable so you can enjoy your experience.

All bookings will require pre-payment of the full menu price in advance just like purchasing a ticket to a concert. This will be charged during the booking process.

Ticket prices are inclusive of the evening’s menu & VAT. Please note restaurant pricing is also inclusive of our hospitality as that is integral to your experience. We do not add 12.5% service charge.

Any additional purchases made while at the restaurant will be charged contact-free that same evening. Optional wine pairings are available for purchase at the table before the experience begins.

We are happy to accept walk-in reservations at any time, depending on availability. We strongly recommend making a prior reservation to avoid disappointment as availability for walk-in reservations can be very limited.

If redeeming a gift voucher, please contact us directly to make a reservation. Once a gift voucher reservation has been confirmed, your voucher acts as your ‘ticket’ and is subject to our usual Terms & Conditions.

We will do our best to accommodate upgrades but cannot guarantee we would be able to alter your pre-booked experience for an alternative menu. We organise the experience in advance & practise zero-waste philosophy.

On the 1st of each month, we will open our monthly reservation period, always two months in advance.
For example, November & December will be available from October 1. January from November 1 of the previous year, February from December 1 of the previous year, and so on.

It’s important for us to explain the circumstances & the reasons why we have chosen to move towards a ticketed reservation system.

An all-inclusive ticket allows us to offer payments 100% contact-free & secure. All you’ll need to pay for is your extras on the evening with various other contact-free options. This also provides us with opportunities to enhance you overall booking & dining experience.

Our dream has always been to blend culture & dining as an event. Designed & developed through our imaginations using food as a medium for delivery. Our new booking system is similar to one you would use to book other experience led events such as theatre, a sporting event or a music gig. This is an opportunity to include this same excitement factor of purchasing a ticket for a restaurant dining experience.

When you make a booking at Carters of Moseley, preparations are made to provide you with a bespoke dining experience. We aim to be a zero-waste restaurant with a progressive philosophy towards making our current British food network more sustainable. To limit waste, we have to make every effort to control our output of resources.

Tock is the ticketing system developed by Nick Kokonas of Alinea Restaurant that has revolutionised the way that guests book restaurants. Find out more here exploretock.com

The team who serve you are passionate professionals & service is an integral part of your experience, therefore our hospitality is included.

We do not add a discretionary 12.5% service charge to your bill.

If you insist on leaving an additional gesture of gratitude in the form of a tip this will be shared amongst the entire team. Your generosity is greatly appreciated but not necessary – simply knowing we’ve made your experience more memorable is all we hope for.

We provide the opportunity to make contactless payments in the restaurant through your Tock account, Apple Pay, Samsung Pay or Google Pay to an unlimited amount. A fully secure contactless cash system is also available; however, we will be unable to offer change.

The experience is suitable for anyone who is inherently curious, although it is not designed with children in mind. Children aged 8 and older are welcome but we do not have a children’s menu & require all younger guests to have the same menu as the adults.

Unfortunately, we are unable to offer corkage. If you’re interested in acquiring a specific wine or style of wine you can contact the team at the restaurant directly for recommendations via email to enquiries@cartersofmoseley.co.uk

Yes. We offer digital gift vouchers that can be redeemed against all dining experiences.  Please visit our shop here.

To reserve a table of more than 6 people, please contact us directly. We also offer a range of custom options for private hire of the restaurant in its entirety.

For more information, please contact us at enquiries@cartersofmoseley.co.uk

Yes. We have a limited number of spaces directly outside the restaurant. Alternatively, there is on-street parking on Church Road, adjacent to Wake Green Road.

Yes. The restaurant has full disabled access including a disabled toilet. Please notify us in advance of any requirements. Our team are on hand to offer any assistance necessary.