Hamper Frequently Asked Questions
Do you offer pre-orders?
Unfortunately, we are unable to process pre-orders. We release quantities at midday Wednesday-Saturday. If you’re concerned about missing out due to demand, a tip for placing your order is to set your alarm for midday on your ideal order day.
For example, the first opportunity to purchase a National Delivery Hamper for delivery scheduled to arrive on Thursday would be midday on Saturday.
Can I request a specific delivery time?
If you have any questions regarding your expected delivery time please feel free to contact us on 0121 449 8885.
Can we customise our hamper?
We offer a bespoke service for Wine Hampers only. This is an opportunity to discuss your preferences with a member of the team to create a selection of wines to your individual taste profile.
Unfortunately we don’t have the resources to alter our current Food Hamper offer. We have been inundated with various different requests to make the hampers bespoke, however, we are bound by the ingredients and the quantities made available to us by our suppliers. We have had to make the very difficult decision to refrain from accepting bespoke requests to keep things fair for everyone.
Can you cater for dietary requirements?
We are unable to accommodate any changes to our hampers for allergies. Please check hamper contents for allergen information in advance. We cannot guarantee that we work in a nut, dairy, gluten or allergen-free environment given the complexity of our hampers.
Our hamper contents can change without notification. To discuss allergies feel free to contact us on 0121 449 8885.
How long will our hamper last?
All elements will keep for a maximum of 3 days in the fridge.
Exactly the same as our philosophy in the restaurant, we intend for food to be eaten fresh. With our hampers many of the preserving processes have been taken care of for you.
We intend for the cooked elements to be eaten on the day you receive your hamper & the raw elements to be prepared the following day.
We recommend removing lose wrapping & leaving ingredients uncovered on either a wire rack or plate in the fridge. This is because some of our meat & fish is being dry-aged for maximum flavour.
Please refrain from wrapping in plastic or freezing - we don’t like to freeze food & sometimes when things are this great, enjoy them straight away.
Does the cooked meal come hot?
No. All cooked elements have been chilled for storage & transportation.
The cooked elements are pre-prepared but will need to be reheated. They have been chilled for storage & transportation.
We expect the reheating process to take from between 10-30 minutes & it may require an oven, microwave and/or kitchen hob to reheat the elements depending on the way in which they have been prepared. A microwave will not be essential.
I’m just outside the delivery radius. Will you still deliver to me?
Yes. There is the potential for us to offer a bespoke delivery service for people who live further afield. We anticipate that we may be able to deliver up to 50 miles from the restaurant.
Please contact us directly via email for further information.
Do you deliver outside of England & Wales?
Orders to Scotland, Ireland, Isle of Wight, Isle of Man, Jersey & Guernsey are also available but will incur extra postage charges. These orders must be placed over the phone, please contact us directly on 0121 449 8885 to discusss options.
We cannot deliver Internationally.
Can we use our voucher for hampers?
No. All Carters of Moseley Gift Vouchers are redeemable exclusively for specific dining experiences within the restaurant and cannot be redeemed against hampers or merchandise available for sale through our online shop.
I’m having trouble ordering from your website. How do I order?
There are nationwide reports of people experiencing issues with internet bandwidth & WiFi connectivity. Our website works best on a modern smart phone or a computer with an up-to-date operating system & internet browser. If your experiencing difficulties it may be due to this.
We recommend using a modern smart phone or tablet with mobile data capabilities. Alternatively, feel free to give us a call on 0121 449 8885. We can always process your order over the phone.
What are your COVID-19 precautionary measures?
We are now a small team of 4 people working in isolation between our homes & the restaurant. None of our staff members have recently travelled to or returned from any of the affected areas. The core team do not travel outside of those parameters as all of our necessities can be sourced directly without travelling to public spaces. Our Local Delivery drivers are doing the same & follow a strict safety & social distancing programme. We are advising any staff members who come into contact with anyone affected with COVID-19 or feel the slightest onset of any illness to stay home & self-quarantine for 14 days.
We consistently hold a 5 star Food Hygiene Rating and we are continuing to maintain our already high hygiene standards as well as taking any additional precautionary measures where possible. We are closely monitoring all information available regarding the research and development on the COVID-19 (coronavirus) outbreak & constantly reassessing out precautionary measures to reflect the most up-to-date intelligence on limiting the spread of the virus, in particular how it relates to food safety.
COVID-19 is a respiratory illness and it is not known to be transmitted by exposure to food or food packaging. However, we make every effort to ensure we limit our handling of the food and its packaging. As a matter of good hygiene practice anyone handling food will wash their hands often with soap and water for at least 20 seconds. This is done as a matter of routine, before and after handling food, & especially after being in a public place, blowing their nose, coughing, or sneezing.
We frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products. Over exceeding our current Food Hygiene standards.
Here is a list of additional precautionary measures we will follow for our local deliveries & some we request you follow as well:
- No orders are taken in person on the premises & we do not offer a take-away service - all orders are placed online and all deliveries are contactless.
- All staff have been instructed to refrain from shaking hands, high fives & fist bumps – we’re using air high-fives to share the love instead. Please do the same.
- Please refrain from talking too much your delivery driver. We are only able to stay at a location for 5 minutes. All information on the boxes, ingredients & wine will be available virtually.
- We limit our radius to 10 miles from the restaurant to avoid any unnecessary stops for rest breaks or petrol. We ask you to consider if you plan on placing multiple orders over a period of time decide whether you can order several hampers at once. For example, the wine hampers are not perishable. Organising your village community to purchase their hampers on the same day would also really limit the amount of time spent on the road.
- We will be wearing disposable gloves and replacing them every time it is necessary to do so. This includes when we must interact with the public for necessities such as filling our cars with petrol.