For further details on our Booking Terms & Conditions, please see our Terms & Conditions page.
These voucher terms and conditions (Voucher T&C’s) pertain to all vouchers sold directly through the restaurant: Carters of Moseley, 2c Wake Green Road, Moseley, B13 9EZ (Hereafter addressed as “The Restaurant” or “we” or “us” or “our”). The Restaurant is owned by Carters & Co (Restaurants) Ltd. Company no.: 07256085. VAT no.: 994 9494 36
Vouchers are valid for a year from purchase. The gift voucher expiration date will be stated on them and cannot be used after that date.
Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 12 month validity period.
The Restaurant reserves the right to alter the price of the menu experience. We cannot guarantee the menu price at the time of voucher purchase will be the same when the voucher is redeemed.
Vouchers cannot be replaced if lost, stolen or destroyed.
Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.
Vouchers can only be used for a single transaction at Carters of Moseley; no change will be issued for any unused amount.
Any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.
Vouchers cannot be used on certain holidays such as Christmas Day or New Year’s Day, exclusive Sunday events, Private Hire bookings or certain promotional days such as Valentine’s Day or Mother’s Day. Please ask when booking.
Vouchers are valid for a dining experience at the restaurant only and cannot be used to purchase any other merchandise or products.
Reservations are subject to availability & dietary restrictions, at our discretion. Purchase of a voucher is not a guarantee of a reservation.
Voucher redemption process.
If redeeming a gift voucher for a restaurant experience, please contact the restaurant directly to make the reservation and mention during booking. Once a gift voucher reservation has been confirmed, your voucher will then act as your ‘ticket’ and is subject to standard terms & conditions.
If redeeming a gift voucher for extras such as drinks, present the gift voucher to a member of the team prior to payment.
Vouchers are not transferable and cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
The Restaurant reserves the right to amend these terms and conditions without prior notice.
For technical queries regarding your purchase, shopping cart or receiving the vouchers via email please contact 0121 449 8885 or email enquiries@cartersofmoseley.co.uk – please note this is not a technical assistance hotline, we may have to refer you to our voucher recovery team for further assistance. Sometimes email vouchers can be lost due to incorrect detail input or restrictions in your email inbox, please check your junk folder if you do not receive an email notification.
Vegetarian menu available on request. We are unable to accommodate vegan or dairy free diets. Full details on our allergen policy can be found in our FAQ.
In-line with the direction given by the Government, Carters of Moseley will be closed to the public while Birmingham is experiencing enhanced restrictions, so as to ensure the safety of our community.
Birmingham is currently under ‘Tier 3’ which means people must not meet with anybody outside their
household or support bubble & restaurants must remain closed until further notice, unless they offer takeaway
or collection. Tier restrictions will be reviewed every 14 days.
Tickets are now LIVE for up to the end of February. All bookings will remain secure & transferrable to
alternative dates despite COVID related issues.
We offer a luxury multi-course tasting menu for both Lunch & Dinner called A Trip Into <AW>. Our menu will continue to be hyper-seasonal & reactive to a moment of time in the current British landscape. Our offering is designed to adapt to any potential Government guidelines on a National level or within Local mandated Tier 1,2,3 restrictions.
There are still many ways you can support local businesses during these difficult times. Many of us offer vouchers & sell merchandise through our website perfect for those Christmas Gift ideas. We're also working on more ways to bring you that Carters spirit through Lockdown. Please stay connected by signing up to our Newsletter & following us on Social Media to receive the most up-to-date information directly from the restaurant.
We also want to take this opportunity to thank everyone for their patience & support during these unprecedented times. We're confident that through the hard work & commitment to easing restrictions by the community, 2021 will bring an entirely different opportunity to join us at Carters.